Lisle resident Dr. George Holmes, a Midwest Orthopaedics at Rush foot and ankle specialist, recently received high rankings in patient communication in a national survey of hospital patients. He was among the top ten percent of physicians nationwide. The survey used to determine these rankings is the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), the Center for Medicaid and Medicare Services (CMS) national survey of patient experience. It is endorsed by the National Quality Forum (NQF), an organization established to standardize health care quality measurement and reporting.
Patients gave high scores to Dr. Holmes for the following attributes:
Treating patients with courtesy and respect
Listening carefully to patients’ concerns
Explaining things in a way the patient can understand
Dr. Holmes was recognized at a special dinner hosted by Dr. David Ansell, Chief Medical Officer, Rush University Medical Center and Dr. Anthony Perry, Chief Medical Officer, Rush University Medical Group.
HCAHPS provides a standardized survey instrument and data collection system for measuring patients' perspectives on hospital care. While many hospitals have collected their own information, prior to HCAHPS there was no national standard for collecting patient care information that enabled valid comparisons to be made across all hospitals.
About Midwest Orthopaedics at Rush
Midwest Orthopaedics at Rush offers comprehensive, unparalleled, orthopedic services. The physicians at MOR treat thousands of orthopedic patients each year with problems ranging from the most common to the most complex. MOR’s reputation as a leader in specialized orthopedic patient care, education and research has been recognized by several national journals. U.S. News & World Report ranks the orthopedic program at Rush University Medical Center as among the top ten programs in the nation. MOR has offices at: Rush University Medical Center; Prairie Medical Center, Westchester; Central DuPage Hospital, Winfield; Rush Oak Park Hospital and is affiliated with Elmhurst Memorial Hospital. For more information, log on to www.rushortho.com.